City Ordinance - 13.04.230. Authority to turn on water.
After the water has been shut off at the curb cock, if it should be turned on by any person other than an employee of the water department, the water will be again shut off, a section of the service pipe removed, and service will not be furnished until the arrears, current month and an additional charge for the reasonable cost of disconnection and resumption of service, as determined by administrative policy, are paid. (Prior code §3-3-25)
Service Disconnection | Landlord Notification
Landlord Notification for Rental Properties: Landlords are sent a Courtesy Copy of the their tenants "SHUT OFF" Notice as notification of the impending Service Interruption.
When services are discontinued for NON-PAYMENT The full outstanding balance plus Late Fees must be paid In Full before Water Service may resume, this applies to any person or entity requested the restore.
Additional fees when applicable: Collection, Processing and Enforcement
Non-payment disconnection's are classified as Non-emergency