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Tuesday March 16th
Oregon City Finance Department
The Finance department provides financial statements and supporting schedules that are compliant with accounting principles generally accepted in the United States of America (GAAP). and meet the requirements of the standards as prescribed by the Secretary of State.
Q & A about our service

To start or discontinue your service please call (503) 657- 8151, or complete the move in/move out form.

Q. How often are we billed?

A. Services are billed monthly; they include Water, Sanitary Sewer,  Storm Water and PMUF( Pavement Maintenance Utility Fee ) 
 

Q. When do we receive our Billing Statement?

A. It's mailed the last business day of each month. 


Q. Statement with balances carried over?

A. If your monthly statement has a balance forward your payment wasn't posted to the account before the due date of the 20th of the month. This occurs because billing statements are being printed the last week of the month to prepare for mailing by the last business day, the due date is the customers’ assurance that the payment will be posted to the statement in a timely manner.

Q. What to do if you don't receive a statement?

A. Your Statement can be re-printed and mailed out by calling our office at (503) 657.8151

Q. When does my Service period end?

A. Your monthly statement is based on a 30 day cycle, generally from the 1st to 30th

Q. What is my Due Date?

A.  All of our customers share the same due date, the 20th of each month unless the 20th falls on a weekend and then it's the next business day.

Q. What payment options do I have available?

A.   Payments can be made in a number of ways:

  • By phone, or in person at City Hall.  We accept Visa, MasterCard and Discover.
  • Auto-Pay (direct from Checking Account)
  • Special Handling (direct from credit card)
  • Pay online from this website.

Q. Do we offer payment arrangements?

A. Yes. Payment arrangements are offered to customers who contact our office before the due date.

  • Payment arrangements are only necessary if the account is carrying a balance from the prior month.
  • A courtesy shut off notice is mailed out 7 - 10 days prior to the due date.
  • If your payment cannot be made by the due date listed on the shut off notice, payment arrangements must be made to avoid late fees and service disconnection. A late fee of $ 25.00 is assessed to the account at 5pm on the due date if a payment is not received or payment arrangements are not made.  
  • An additional fee of $ 25.00 is assessed if the City Utility Worker is dispatched to the service location to leave a door hanger for disconnected services.

Q. Do we have payment drop off locations?

A. Yes. Payments can be made at these locations:

  • City Hall, 320 Warner Milne Rd, Oregon City, OR, 97045
  • Pioneer Community Center, 615 5th St, Oregon City OR, 97045.  Drop off location only - no payments will be processed at this location.

Q. Do we offer and low Income reduced rates?

A. Yes. There is a qualifying application process.

  • This rate only applies to customers that keep their account in good standing and are not carrying a balance over from the prior month.
  • This rate does not apply to summer time water usage. Any water usage over the winter average will be billed at the full rate.