Utility Billing is a Division of the Finance Department, and manages approximately 10,000 active billing accounts for the following services:
 

As of 4/30/2013

Your Utility Bill has Changed. 

(See Related Information)

These changes have no Impact on the Rates Charged.

Through a continuing effort to better serve our customers, the City has modified the breakdown of the utility service fees to help customers understand how fees are distributed to each provider.

• Water Treatment (South Fork Water Board)
• Water Distribution
• Stormwater Management
• Pavement Maintenance
• Wastewater Collection
• Wastewater Treatment (Clackamas County Tri-City Service Dist)

REMINDER 

There is no change in the Cost of the Utility Bill, it only effects how the fees are distributed to our Providers.                    

Low Income Program!
Applications are available upon request, call our office for more information.
(see related information below)

Email: ub@ci.oregon-city.or.us

Contacts:

• Marce Berreth | Customer Accounts Coordinator
• Chip Smith | Utility Customer Service Rep
• Kris Lockie | Utility Customer Service Rep
• Jennifer Askew | Customer Accounting Clerk

To update or change a mailing address for your Statement, send an email to any of the above contacts. (Please do not send personal information (i.e. driver's license or social security number).

Our Billing Statements are mailed out once a month on the last business day of the month. 

Pay your bill online or over the phone! Check your account balance or pay by credit card  at no Extra Charge. 503-657-8151, option 1. You may also check your next month's billing amount 3 days before US mail delivery using this system. ( We accept VISA, Master Card or Discover).

For Billing questions: 503-657-8151 option 5, Please have your Customer Number handy. (#Sample 132456) 

New! See our Cross Connection/Backflow Prevention Program |: cc-bpp@orcity.org
 

The Utility Billing office is located at City Hall, just at the top of Singer Hill, and across 7th St from the Historic John McLoughlin House. Map and Directions