503-657-8151
Hours 8:00 am-5:00 pm
Monday - Friday
Mailing Address: PO Box 3040| Oregon City | Oregon | 97045 In Person: 320 Warner Milne Rd | Oregon City | Oregon | 97045 MAP
Frequently Asked Questions
To start your service call (503)657.8151
Will you be moving soon ? CANCEL YOUR SERVICE Web Form
( Oregon City Customers Only ) How often are we billed?
Services are billed monthly, they include Water, Sanitary Sewer, Storm Water.
When do we receive our Billing Statement ?
It's mailed the last business day of each month.
What to do if you don't receive a statement? A statement can be re-printed and mailed out by calling our office at (503) 657.8151
When does my Service period end?
Your monthly statement is based on a 30 day cycle, generally from the 1st to 30th
What is my Due Date ? All of our customers share the same due date, the 20th of each month unless the 20th falls on a weekend and then it's the next business day.
What payment options do I have available ?
Payments can be made by Phone, or In person at City Hall.
We also accept Visa or MasterCard by phone, we also offer 2 types of payment plans
Auto-Pay (Out of Checking Account) or Special Handling from a Credit Card.
Do we offer payment arrangements ? YES
Payment arrangements are offered to customers who contact our office before the due date. Payment arrangements are only necessary if the account is carrying a balance from the prior month. A courtesy shut off notice is mailed out 7 - 10 days prior to the due date. If payment cannot be made by the due date listed on the shut off notice, payment arrangements need to be made to avoid late fees and service disconnection. **A late fee of $ 25.00 is assessed to the account the next business day after the due date if payment or payment arrangements are not made. *** And additional $ 25.00 fee is assessed if the City Utility Worker is dispatched to the service location to leave a door hanger or disconnect service.
Do you have payment drop off locations ? Yes
Payments can be made at these locations:
Pioneer Community Center | 615 5th St, Oregon City OR 97045 * Drop off location only - no payments processed at this location.
Do we offer Internet Bill Pay? Currently we do not offer this service.
Do we offer and low Income & Senior Citizen reduced rates?
Yes there is a qualifying application process. * This rate only applies to customers that keep their account in good standing and are not carrying a balance over from the prior month. This rate does not apply to summer time water usage. Any water usage over the winter average will be billed at the full rate.
