ADA Grievance
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging an inability to access services, activities, programs, or benefits offered by the City of Oregon City, due to a disability, that are otherwise accessible to the public. This procedure does not supplant, replace or otherwise alter other applicable City procedures. Anonymous complaints or grievances will not be accepted.
The filing of a grievance requires the submittal of a grievance form which can be completed by clicking on the following link:
Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities that preclude them from completing the form, upon request.
To request an alternative complaint filing please contact the ADA Coordinator by mail, email, phone call or in person at:
ADA Coordinator
625 Center St.
Oregon City, OR 97045
(503) 657-0891
adacoordinator@orcity.org
The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 30 calendar days after the alleged concern.
Within 30 calendar days after receipt of the fully completed complaint, the ADA Coordinator or their designee will respond in writing and, where appropriate, in a reasonable format accessible to the complainant. If the response by the ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 30 calendar days after receipt of the response to the City Manager or their designee.
Within 30 calendar days after receipt of the appeal, the City Manager or their designee will respond to the complainant in writing and, where appropriate, in a reasonable format accessible to the complainant, with a final resolution of the complaint or grievance. The decision of the City Manager will be final.
Every reasonable attempt will be made by the City of Oregon City to remedy the disability complaints or grievances in a timely manner subject to staff and budget constraints. Complainant may at any time file a complaint with the Department of Justice or other appropriate State or Federal agency. The City will notify the complainant of this right and will provide the complainant with the appropriate addresses and phone numbers. Use of the City’s grievance procedure is not a prerequisite to pursuit of other remedies.
If any ADA grievance is under the jurisdiction of another public entity, the complainant will be notified that the City of Oregon City lacks jurisdiction.
To help ensure equal access to City services, programs, and activities, the City of Oregon City will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities. To request an ADA accommodation, please contact the ADA Coordinator.
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